1.Our return order processing time
Our return order processing time is 1-3 business days.
Cleaningscraper.com’s hours of service are Monday-Friday/10:00AM-6:00PM (CST).
Orders placed after 6:00 pm on Friday will be processed by 10:00 am the following Monday.
Orders are not processed on weekends.
2.Order Cancellation
After the order is successfully paid, you can check the status of your order in your account order details.
You can cancel your order within 2 hours of placing it.
After 2 hours, our order will enter the packing process.
Once packed, the order cannot be canceled.
Please understand our work.
3.How do I return the product?
If you need to return an item, you may do so as follow:
Contact customer service via email to request a return.
Please contact our customer service Barbara Mccoy at [email protected] within 7 natural days of receiving the Window Cleaning Scraper, we will prioritize your order.
For Window Cleaning Scraper purchased on Cleaningscraper.com, you have the right to return them within 7 natural days from the date of receipt.
Window Cleaning Scraper is subject to the following requirements.
(1) Products purchased at Cleaningscraper.com.
(2) Window Cleaning Scraper products are supported for return or exchange within 7 natural days after signing.
(3) Window Cleaning Scraper should be in new condition.
(4) Returns of Window Cleaning Scraper products can also be arranged if there are non-man-made quality problems (such as broken, fractured, worn, etc.) before using of the product.
(5) The original label and outer packaging of the product should be intact,
Our return address is 3957 NW 122nd St, Oklahoma City, Oklahoma.
In order to process your refund in a timely manner, please be sure to send a return notification email to [email protected] and include the following information:
(1) Name of courier company
(2) Tracking number
4.Return Shipping Costs
If the return is requested due to a product quality issue with the Window Cleaning Scraper (such as broken, fractured, worn, etc.), shipping costs will be covered by Cleaningscraper.com.
If the return is due to personal reasons (such as don’t like it, don’t want it, etc.), the shipping cost will be borne by the customer.
Note: We do not charge for re-shelving.
5.Refund amount
When a return request is created by your account and you have sent your package to the Cleaningscraper.com return address.
Cleaningscraper.com will perform a quality check after signing for your returned package.
If your returned item meets the requirements of the Cleaningscraper.com return policy, we will immediately process your refund.
(1) Refund cycle
1-2 business days .
(2) Refund Routing
Orders paid online via online will be refunded via the original payment method.